If you have already bought your tickets online through this website please read the advice below which should help answer your questions. If you need further help regarding ticket delivery please fill out the contact form below.

If you have an urgent question about an order placed on www.washington-theater.com please call us on (800) 430-8903.

Event tickets are generally delivered according to the delivery method selected at the time of check-out. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date.

Below are recommendations of shipping methods to use depending on how close or far in advance you are purchasing tickets to an event.

"Standard Expedited Delivery"

Tickets are shipped using an expedited 2 – 3 day shipping service. This method of delivery can be used for most event tickets.

"Express Overnight Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if your event is within the next 72 hours to guarantee that your tickets will arrive in time for the event. Please be aware that if this option is required to get your tickets in time, and if you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"Saturday Delivery"

Tickets are shipped using an expedited 1 – 2 day shipping service. Choose this method if you are ordering on Thursday night or Friday for a Saturday, Sunday, or Monday event. Please be aware that unless specified, tickets shipped for events on Mondays may not arrive until Tuesday unless "Saturday Delivery" is selected. Please be aware that if this option is required to get your tickets in time, and you have not selected this option, we will automatically upgrade you to this service and you will be charged for the difference.

"International Express Delivery"

Tickets are shipped using an expedited international delivery method. Choose this method when you are located outside of the United States by selecting your country of origin. Please be aware that international shipments may experience delays that are beyond our control for a variety of reasons including but not limited to: customs delays, transit delays, and local service availability. Please allow at least 5 business days before your event for your tickets to arrive once shipped.

"Near-term Special Delivery" and "International Near-term Special Delivery"

Near-term service is only offered when a shipping service is not available. When you see this delivery option as your only option, tickets will be delivered using one of the following services: email, will-call pickup, local office pickup, or courier. You will be given delivery details by your Ticket Seller upon confirmation of your order.

There are three main ways to access event tickets for US-based events if you’re an international customer:

1. Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend’s house in the US or even a hotel.

2. Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.

3. Order tickets and input your home address for shipment: You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed).

Delivery fees for TicketNetwork customers are based on the location of the ticket seller versus the location of the end customer (the event location is irrelevant). Canadian customers with Canadian events, but US sellers, will thus have International Express fees. US customers with US events, but with Canadian sellers, will also have International Express fees. An international delivery fee therefore means that the seller supplying your order is not based in your home country and thus must ship internationally.